🔒 Your Privacy Matters at Lspazio: Transparent, Secure & Respectful 🔒

Bonjour! At Lspazio (operating from our little hub at 9 Rue des Fontaines Fleuries, 70210 Alaincourt, France), we deeply value your trust. Protecting your personal data isn’t just a legal requirement for us – it’s a fundamental part of how we do business. This policy explains clearly what information we collect, why we need it, how we use it, and your rights. We promise to handle your data with the utmost care and respect.

Who We Are:
L’espace de vos envies d’accessoires
Lspazio
9 Rue des Fontaines Fleuries
70210 Alaincourt, France
Email: info@lspazio.com

1. What Personal Data We Collect & Why

We only collect data essential to serve you or required by law:

When You Place an Order:
Name, Shipping/Billing Address, Email, Phone Number, Payment Details.
Why? To process your order, ship your beautiful bag, manage payments, and send order updates. 📦
Legal Basis: Contract fulfillment.
When You Contact Us (Email/Chat):
Name, Email, Order Number (if applicable), Your Message.
Why? To respond to your questions or requests efficiently. ✉️
Legal Basis: Legitimate interest (providing customer service).
When You Sign Up for Newsletters (Optional!):
Email Address, Name (optional).
Why? To send you updates on new collections, exclusive offers, and styling tips – only if you want them! You can unsubscribe anytime. 💌
Legal Basis: Your explicit consent.
Automatically (Website Usage):
IP Address, Browser Type, Device Info, Pages Visited, Time Spent. Via cookies & similar tech (see our Cookie Policy below).
Why? To understand how visitors use lspazio.com, fix technical issues, and improve your shopping experience (e.g., remembering cart items). No identity is revealed here.
Legal Basis: Legitimate interest (website optimization) & Consent for non-essential cookies.

2. How We Share Your Data (Very Limited!)

We never sell or rent your personal data. Sharing only happens when strictly necessary:

Payment Processors: (e.g., Stripe, PayPal, Bank) – To securely process your payment. They handle your card details directly; we don’t store full card numbers.
Shipping Partners: (e.g., La Poste/Colissimo) – Your name, address, and phone are shared solely to deliver your order.
Service Providers: Trusted partners helping us run the website, send emails, or analyze data (e.g., web hosting, email marketing platform). They act only on our instructions under strict confidentiality agreements.
Legal Obligations: If required by French or EU law (e.g., tax authorities, fraud investigation).

All partners processing EU data adhere to GDPR standards.

3. Data Retention: Keeping Only What’s Needed

We keep your data only as long as necessary for the purpose collected or as required by French law:

Orders: Financial records (incl. name, address, product, price) are kept for 10 years (French accounting law). Contact details associated with orders are kept for active customer service needs (typically 3-5 years post-order), then anonymized.
Newsletter Subscribers: Until you unsubscribe (click link in any email!).
Inquiries: Typically 2 years after resolution.
Website Analytics: Aggregated/anonymized after a short period (usually 14-26 months).

4. Your Powerful Data Rights (GDPR)

You have full control over your data. To exercise these rights, email us at info@lspazio.com:

Access: Request a copy of the personal data we hold about you.
Rectification: Ask us to correct inaccurate or incomplete data.
Erasure (“Right to be Forgotten”): Ask us to delete your data (subject to legal limitations).
Restriction: Ask us to temporarily limit how we use your data.
Portability: Request your data in a structured, machine-readable format.
Object: Object to processing based on legitimate interests (e.g., direct marketing).
Withdraw Consent: For newsletters or non-essential cookies, withdraw anytime.
Lodge a Complaint: Contact the French Data Protection Authority (CNIL: www.cnil.fr).

We respond to all requests within 30 days. We may need to verify your identity first.

5. Data Security: Protecting Your Information

We implement robust technical and organizational measures to protect your data against loss, misuse, or unauthorized access:

Secure website (HTTPS/SSL encryption).
Secure payment gateways.
Restricted access to data within our small team.
Regular security assessments.

6. International Transfers

Your data is primarily processed within the European Economic Area (EEA). If any service provider outside the EEA is used (e.g., email tools), we ensure they provide an equivalent level of protection (e.g., EU Standard Contractual Clauses, Privacy Shield certification where applicable).

7. Our Cookie Policy 🍪

Like most websites, lspazio.com uses cookies and similar technologies:

Essential Cookies: Necessary for core functions (e.g., shopping cart, checkout). These cannot be switched off.
Analytics Cookies: Help us understand website traffic and usage (e.g., Google Analytics – anonymized data). Requires your consent.
Marketing Cookies (Optional): Used for remarketing/advertising (e.g., Facebook Pixel). Requires your explicit consent.

You control non-essential cookies! On your first visit, you’ll see a clear cookie consent banner where you can choose which categories to accept. You can also manage preferences anytime via your browser settings.

8. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be posted here with the effective date. Significant changes will be notified (e.g., via email for account holders).

9. Contact Us About Privacy

Questions, concerns, or requests regarding your data? Our small team is here to help:

Email: info@lspazio.com (Use “Privacy Request” in the subject line)
Postal Address: Lspazio, 9 Rue des Fontaines Fleuries, 70210 Alaincourt, France, Attn: Data Privacy

We aim to respond within 5 business days.

Thank you for trusting Lspazio with your style and your data. We’re committed to protecting both with integrity.
L’équipe Lspazio
🔐 Last Updated: [07/11/2025]